Client Centre
Manage all your workflows from one place.
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Do you need Help?
Available 24 hours a day, 7 days a week!
Our knowledge base contains hundreds of Help Guides (and growing), each containing key information on the set up and use of our systems. This service was designed by our Support Agents as a ‘one stop support shop’ and is accessible around the clock!
Use our guides to step you through everything you need to know.
Urbanise Strata
Having trouble? We are happy to help! Click here to contact our customer support centre. Our team is here for you 24/7.
Help Centre FAQUrbanise Facilities
Having trouble? We are happy to help! Click here to contact our customer support centre. Our team is here for you 24/7.
Help Centre FAQ
Or… Let us show you, On Screen!
Why not make use of our Walk-Me Guides embedded into our Urbanise Platforms?
Walk-Me Guides provide effortless, proactive step-by-step, guidance to our customers in a moment of need.
Maybe you can find answer in FAQ
Urbanise Strata
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Urbanise Facilities Platform
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Still need Help? Just Reach out!
Contact one of our Support Agents via one of the following channels
Support Request
Requests can be submitted 24 hours a day, 7 days a week.
Submit a Support Request online, via the Urbanise Help Centre and have our Support Agents prioritise and attend to your request as soon as possible.
Web Chat
Available during business hours.
Chat with our Support Agents online, via the Chat bubble icon within any of our platforms
Phone Support
Available during business hours.
Need a quick answer or have an urgent question? Contact our Support Team over the phone
Australia 1300 832 852
South Africa 012 742 8356
Middle East 0800 032 1022